WELCOME TO MY PORTFOLIO
MARLO
VINLUAN
BE GREAT IN EVERYTHING YOU DO.


Why I created this website
I created this portfolio website to showcase my photography, web design, customer support, video editing and graphic design , to connect with potential clients, and to share my vision and passion for multimedia technology with the world. It serves as a platform to display my best work and to make it easily accessible to anyone interested in my skills.
MARLO ALVIN A. VINLUAN

Hi, my name is Marlo Vinluan and I am currently working as a freelancer collections representative. I am married and have a son. I studied multimedia arts at the University of the Philippines, where I learned skills such as graphic design, video editing, and web development. In my free time, I enjoy spending time with my family, playing sports, and working on creative projects for our community for free. I am a hardworking and dedicated individual, and I always look for ways to improve my skills and grow as a professional.
Throughout my career, I have developed a strong foundation in customer service, sales, and collection. I have a proven track record of consistently meeting and exceeding performance goals, as well as a deep understanding of how to effectively handle customer inquiries and complaints. Additionally, I am skilled in building and maintaining positive relationships with clients, which has helped me consistently achieve high customer satisfaction scores.
I am also a creative professional with a passion for art, photography, video editing, and graphic design. My expertise spans across Adobe Premiere Pro, CapCut, Canva, and various other editing applications, allowing me to craft visually compelling content.
As a motivated person, I am driven by my passions and goals. I believe that motivation is the driving force behind achieving our dreams and making a positive impact in the world. I am always looking for new challenges and opportunities to learn and grow, and I believe that with hard work and determination, anything is possible.
In summary, I want people to remember me as a kind and motivated person because I believe that these qualities are important for leading a fulfilling and meaningful life, and for making a positive impact on the world.
WORK EXPERIENCE
Aug 2021 –Jan 2025
Collection/ Client Success
BOBTAIL CAPITAL
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Managed carrier invoices, reviewed discrepancies, and implemented tailored solutions.
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Retained clients through strategic negotiations and exceptional customer service.
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Consistently exceeded performance metrics for client retention and satisfaction.
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Built and maintained strong client relationships, driving long-term business success.
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Delivered strategic solutions to enhance carrier satisfaction and streamline operations.
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Managed accounts receivables, ensuring timely payments and effectively resolving disputes.
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Enhanced collection efficiency by leveraging data-driven strategies and fostering strong relationships.
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Engaged with brokers to request payment updates and facilitate resolution.
July 2019 – Aug 2021
PAYPAL CHARGEBACK
& DISPUTE SPECIALIST
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Resolved high-volume chargeback and dispute cases with a focus on accuracy and efficiency.
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Conducted thorough investigations to validate claims, reducing fraudulent chargebacks.
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Exceeded resolution rate benchmarks through detailed case analysis and follow-ups.
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Investigated and resolved high volumes of chargebacks and disputes with a focus on accuracy and timeliness.
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Collaborated with customers and business institutions to ensure fair and efficient dispute resolution.
Dec 2018 – June 2019
E-Commerce Customer Support
Azura Runway(Fashion)
(Chat & Email)
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Managed daily operations of Shopify store, ensuring seamless order fulfillment and updates.
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Delivered exceptional customer support via chat and email, addressing inquiries promptly.
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Handled E-bay and Shopify transactions, resolving issues and maintaining a high customer satisfaction rate.
Nov 2015 – Dec 2018
E-Commerce Customer Support
MyNameNecklace (Jewelry)
(Chat & Email)
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Oversaw Shopify store operations, managing customer inquiries and ensuring timely resolutions via email and chat.
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Maintained accurate records of customer interactions, improving order management.
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Provided tailored solutions to enhance customer satisfaction and retention.
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Collaborated with the logistics team to address and resolve shipping delays.
Jan 2013 – Oct 2015
Application Support
General Motors
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Delivered high-quality technical assistance for General Motors’ applications, resolving complex issues.
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Monitored system performance, proactively addressing potential technical challenges.
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Partnered with cross-functional teams to ensure seamless application functionality.
June 2012 – January 2013
Customer Service Representative
DIRECTV
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Handle inbound customer inquiries regarding DIRECTV services, accounts, billing, and technical issues.
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Provide troubleshooting assistance for satellite TV, streaming, and receiver-related concerns.
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Educate customers on available packages, promotions, and features to enhance their viewing experience.
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Resolve customer complaints with professionalism and escalate complex issues when necessary.
July 2008 – June 2012
Collection Representative / Team Lead
AT & T
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Started as a Collections Representative, assisting customers with past-due accounts and negotiating payment solutions.
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Provided exceptional customer service while ensuring compliance with company policies and industry regulations.
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Consistently met and exceeded collections targets and performance metrics.
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Developed strong problem-solving and negotiation skills to resolve billing disputes efficiently.
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Promoted to Team Lead due to strong leadership, performance, and ability to drive team success.
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Supervised a team of Collections Representatives, providing coaching, training, and performance monitoring.
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Led initiatives to improve collections processes, customer experience, and recovery rates.
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Assisted in handling escalated customer concerns, ensuring timely and satisfactory resolutions.
VIDEO EDITOR
Passionate and skilled Video Editor with a proven track record in crafting high-quality content for brands and sports organizations. Currently editing for Varta Developmental Basketball, with previous experience creating compelling ads for clothing brands such as Crewnies, Undrafted, and Kalos Sportswear. Proficient in Adobe Premiere Pro, CapCut, and more, ensuring seamless storytelling and high-impact visuals. Owner of Royal Media Channel, producing engaging content for events, sports, and advertisements. Open to collaborations and new projects—let’s bring your vision to life!

BY: MARLO VINLUAN
I am an amateur photographer, passionate about capturing the world around me through my lens. I have always been fascinated by photography and have been honing my skills for several years. My photography is mainly focused on landscapes, portraits and street photography. I have a keen eye for capturing unique moments and emotions, and I believe that each photo tells a story. I am always looking for new and creative ways to improve my craft and to express my vision. I am self-taught, but always open to learn from others. I believe that photography is an art form and I am constantly searching for new and exciting ways to express myself through my work. I am excited to share my vision and passion for photography with the world.